Privacy & Cookie Policy
Last updated: July 2026
Introduction
Your privacy is important to us. This Privacy and Cookie Policy explains how Peapod Catering Ltd, trading as Peapod & Co. (“we”, “us” and “our”) collects, uses, stores and protects your personal information when you visit our website, contact us, make an enquiry, use our services, book catering and event services, or otherwise interact with us.
This policy also explains how we use cookies and similar technologies to improve your experience when using our website.
We are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
For the purposes of UK data protection law, Peapod Catering Ltd is the data controller responsible for the personal information we process.
If you have any questions about this Privacy and Cookie Policy or how we handle your information, please contact us at:
1. Information We Collect About You
We may collect and process the following types of personal information:
Contact information
Name
Email address
Telephone number where provided
Company or organisation details where relevant
Enquiry and service information
Details relating to your enquiry, booking, event or request
Information you provide when communicating with us
Preferences, requirements or instructions relevant to our services
Venue details, event dates and guest numbers
Payment and billing information
Billing details
Transaction information where required to provide our services
Event and catering information
When you enquire about or book our catering and event services, we may collect information required to deliver your experience, including:
Guest numbers
Venue details
Event preferences
Dietary requirements and allergy information
Accessibility requirements or other service-related requests
Some information, such as dietary or health-related requirements, may be considered special category personal data under UK GDPR. We only collect and use this information where it is necessary to provide our services and where an appropriate lawful basis applies.
Technical information
When you visit our website, we may automatically collect limited technical information, including:
IP address
Browser type and device information
Website usage information
Pages visited and interactions with our website
Cookie information and similar technologies
This information helps us maintain, improve and secure our website.
Marketing preferences
Your communication preferences
Responses to our marketing communications
Whether you have chosen to receive updates from us
We only collect information that is necessary for the purposes explained in this policy.
2. How We Collect Your Personal Information
We may collect personal information when you:
Visit our website
Contact us by email or through online forms
Request information about our services
Engage us to provide catering or event services
Communicate with us about a project, event, enquiry or booking
Subscribe to receive updates or communications
We may also receive personal information from third parties where appropriate, such as where someone contacts us on your behalf or provides information necessary for delivering our services.
3. How We Use Your Personal Information
We may use your personal information to:
Respond to enquiries and requests
Provide quotations and manage bookings
Deliver catering and event services
Communicate with you about your enquiry, event or booking
Process payments and maintain business records
Improve our website, services and customer experience
Manage our relationship with you
Send relevant updates, news or information where permitted
Protect our business and prevent fraud or misuse
Meet legal, regulatory and accounting obligations
We will never sell your personal information.
4. Our Legal Basis for Using Your Information
We process your personal information under the following lawful bases:
Contract
We may process your information where it is necessary to provide services you have requested or to take steps before entering into an agreement with you.
Legitimate interests
We may process your information where it is necessary for our legitimate business interests, including:
Managing enquiries and customer relationships
Improving our services and website
Maintaining business operations
Protecting our business and preventing fraud
Communicating with customers and contacts
Legal obligations
We may process your information where required to comply with legal or regulatory obligations.
Consent
Where required, we will ask for your consent before processing your information. You may withdraw your consent at any time.
5. Marketing Communications
Where you choose to receive updates from us, we may send information about our services, events, offers or news.
You can withdraw your consent or unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.
6. Sharing Your Personal Information
We do not sell your personal information.
We may share your information where necessary with:
Service providers who support our business operations
Professional advisers
Suppliers involved in delivering catering and event services
Regulators, authorities or law enforcement where required by law
Any third parties who process personal information on our behalf are required to handle your information securely and only use it for agreed purposes.
7. Where We Store Your Personal Information
Your personal information is stored securely and may be processed within the UK or other locations where appropriate safeguards are in place. We take reasonable steps to ensure that your information remains protected in accordance with applicable data protection laws.
8. How Long We Keep Your Personal Information
We keep your personal information only for as long as necessary for the purposes for which it was collected.
The retention period depends on:
The type of information
Why we collected it
Our legal and regulatory obligations
Whether we have an ongoing relationship with you
When information is no longer required, we will securely delete or anonymise it.
9. Google Analytics and Advertising Services
We use Google services, including Google Analytics and, where applicable, Google Ads, to understand website usage, measure performance and improve our marketing activities.
Where you provide consent, information about your use of our website may be shared with Google to provide analytics services, measure advertising effectiveness and deliver personalised advertising.
Google Analytics may collect information such as:
IP address
Device information
Browser information
Website interactions and usage information
Google Analytics helps us understand how visitors use our website and allows us to improve website performance and user experience.
Further information about how Google collects, processes and uses data can be found here:
Google Business Data Responsibility:
https://business.safety.google/privacy/
Google Privacy Policy:
https://policies.google.com/privacy
Google Advertising Settings:
https://adssettings.google.com/
10. Cookies
Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences and understand how visitors use online services.
Our website uses cookies and similar technologies to provide essential website functionality, understand website performance and, where consent is provided, support advertising activities.
You can manage your cookie preferences at any time through our cookie consent banner. You can choose to accept or refuse non-essential cookies.
Necessary cookies
These cookies are required for our website to function correctly. They enable core website features and help remember your preferences and choices, such as language preferences or customised settings. These cookies are always active because they are necessary for the operation and security of the website.
Performance and Analytics cookies
Where you provide consent, we may use analytics cookies to help us understand how visitors use our website. These cookies allow us to measure website traffic, understand visitor behaviour and improve website performance and user experience.
We may use services such as Google Analytics for this purpose. Information collected may include website interactions, device information, browser information and IP address. Analytics cookies will only be activated after you provide consent through our cookie banner.
Advertising cookies
Where you provide consent, advertising cookies may be used to help measure marketing activity and provide advertising that is more relevant to your interests. These cookies may be provided by third-party services, such as Google Ads, where applicable. Advertising cookies will only be activated after you provide consent through our cookie banner.
Managing cookies
You can change or withdraw your cookie preferences at any time through the cookie settings available on our website or by adjusting your browser settings.
Please note that disabling certain cookies may affect the functionality and experience of our website.
11. Your Data Protection Rights
Under UK GDPR, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your information where applicable
Request restriction of processing in certain circumstances
Object to certain processing activities, including direct marketing
Withdraw consent where processing is based on consent
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
12. How We Protect Your Personal Information
We take appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Loss or misuse
Accidental disclosure
Alteration or destruction
While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.
13. Third-Party Links
Our website may contain links to third-party websites, including social media platforms or partner websites.
We are not responsible for the privacy practices, content or security of these websites. We recommend reviewing the privacy policies of any third-party websites you visit.
14. Complaints
If you have concerns about how we use your personal information, please contact us at: enquiries@peapodandco.com
You also have the right to make a complaint to the Information Commissioner’s Office (ICO): https://ico.org.uk
15. Changes to This Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time to reflect changes to our services, legal requirements or how we process personal information. Any updates will be published on this page with the revised date shown at the top.
16. Contact Us
If you have any questions, please contact us by email at enquiries@peapodandco.com